OnePlus has broadened its customer service reach in India with a new Doorstep Repairs pickup and drop facility covering over 19,000 PIN codes. This move brings repairs straight to your home, letting users in Tier 2 and Tier 3 cities access support without stepping out. Alongside this, OnePlus has launched a nationwide Service Camp from June 20 to June 30, 2025, offering free health checks and software updates—and even select out‑of‑warranty fixes at no charge, as reported by FoneArena.
The Doorstep Repairs Explained
To book a pickup, customers simply sign in with their OnePlus account, fill out a service request, review any charges, and confirm. A courier collects the device and delivers it to a service centre for inspection and repair. Once fixed, the smartphone returns to the user’s doorstep. OnePlus urges everyone to back up their data beforehand to prevent any accidental loss, notes Business Standard.
Project Starlight: The Vision Behind the Expansion
This service boost forms part of Project Starlight, unveiled in Q4 2024 with a ₹6,000 crore, three‑year investment. OnePlus built the plan on direct user feedback and community insights. The goal:create a robust support network that matches India’s fast‑growing smartphone market, writes Gogi Tech.
Enhancing the Overall Customer Support Ecosystem
Beyond Doorstep Repairs pickup, OnePlus has rolled out a multi‑channel support model. Users can call dedicated centers, chat live online, message via verified WhatsApp or email their issues. This layered approach ensures users find help in the way they prefer, speeding up resolutions and boosting satisfaction, as reported by Beebom Gadgets.
Impact and Significance for the Indian Market
according to The Times of India by extending services to tens of thousands of PIN codes, OnePlus strengthens its foothold beyond major cities. The Service Camp adds another layer of value, especially for those with out‑of‑warranty devices. Together, these steps reinforce OnePlus’s promise to deliver premium experiences—not just through hardware but through world‑class support.
Conclusion
“OnePlus users have always driven our efforts,” says Robin Liu, OnePlus India CEO. “Expanding our service network is a commitment to our community. We aim to empower every user with fast, transparent, and reliable support.” With these initiatives, OnePlus cements its role as a customer‑first brand in India.
